FAQ
Our jewelry is made of 925 sterling silver. 925 silver is an alloy composed of 92.5 percent pure silver and 7.5 percent other metals, usually copper, which give jewelry greater durability. To ensure higher quality to our jewelry we also apply rhodium or 24k gold plating.
To keep your 925 silver jewelry always shining, we recommend:
- Store your jewelry in a small cloth bag when you are not wearing it.
Avoid them coming into contact with chemicals, perfumes, creams and sweat. - Clean jewelry with a soft, dry cloth after each use.
- Use a specific silver cleaning cloth to
polish the jewelry if necessary.
Yes, our 925 sterling silver jewelry is hypoallergenic and nickel-free, making it suitable even for those with sensitive skin.
We apply rhodium or 24k gold plating. However, the durability of plating depends on several factors, including the frequency of use and the care given to the jewelry. With proper care, plating can last for several years. We recommend avoiding wearing plated jewelry while exercising, showering, and sleeping.
We are here to help you keep your jewelry sparkling! If your jewelry becomes damaged or broken, please contact us without hesitation at contactus@ufinejewels.com. We offer a dedicated repair service for our jewelry and will do everything we can to restore it to its original state. We make it a point to ensure that each piece shines as brightly as it did on the first day!
We accept various payment methods, including credit cards (Visa, MasterCard, American Express).
Yes, we offer free shipping for orders above a certain purchase threshold. You can find more details on our shipping policies page.
Shipping times vary depending on the destination. Generally, orders are processed within 1-2 business days and delivery is within 3-7 business days. You will receive a confirmation email with a tracking number once your order has been shipped.
See our return policies here
We do not currently offer jewelry customization services, but we are always here to help you find the perfect piece in our collection. Please feel free to contact us at contactus@ufinejewels.com if you have any questions or special requests; we will do our best to satisfy you!
You can email us at contactus@ufinejewels.com, and our customer service team will be happy to get back to you as soon as possible.