General Terms and Conditions of Sale

Welcome to https://ufinejewels.com/ (hereinafter, also “Ufinejewels” or “the Site”). Before making any purchases, we invite our Customers to carefully read the following General Terms and Conditions of Sale (hereinafter also just “Terms”) which relate to the offer and sale of Products made online through the e-commerce service on our Site. The purchase of Products implies full and express acceptance of these Terms. For any other legal information, please consult the Legal Area section at the bottom of the Site.

Seller information and contact information

The Products are sold directly by the company UFINE JEWELS SNC di Lara May Villa e Christine Joyce Tolentino, with registered office in Via dei Benedettini n. 14, 20146 MILAN (MI), C.F./P.IVA: 13757050961, Iscrizione REA MI2741452, pec ufinejewels@pec.it, whose activity has as its object the online sale of clothing accessories and costume jewelry. For any request and/or information you can contact the Ufinejewels team at the following addresses:

• via email to the following address: contactus@ufinejewels.com;
• via mail to the following address: Via dei Benedettini 14, 20146 MILAN (MI).

Definitions

Customer: is both the Consumer natural person over 18 years of age (or, if a minor, authorized by the person exercising parental responsibility by law) who makes a purchase for purposes not related to any commercial, entrepreneurial or professional activity carried out (B2C), and the professional, sole proprietorship or otherwise legal person who makes a purchase as part of their business (B2B). General Conditions of Sale: are all the conditions of sale on this Site https://ufinejewels.com/, applicable to the contractual relationship between the Seller and the Customer. Online Sales Contract: is the contract of sale and purchase relating to the Products that can be purchased on the Site, concluded between the Seller and the Customer within the framework of a remote sales system organized by the Seller by means of telematic tools. Purchase Order or Order: is the Customer’s purchase order in electronic format made in accordance with the procedure set forth in the Conditions and which constitutes a contractual proposal by the Customer to purchase the Products. Products: is the jewelry (earrings and pendants) sold through the Site. Site: is the website www.ufinejewels.com owned by UFINE JEWELS SNC. Territory: includes Italy, states that are part of the EU, as well as Switzerland and the United Kingdom. Vendor: is UFINE JEWELS SNC di Lara May Villa e Christine Joyce Tolentino, with registered office in Via dei Benedettini 14, 20146 MILAN (MI), C.F./P.IVA: 13757050961, Iscrizione REA MI2741452, pec ufinejewels@pec.it.

Scope and acceptance of the General Terms and Conditions of Sale

These Conditions are governed by the Consumer Code (Legislative Decree no. 206/2005 as amended) and the rules on electronic commerce (Legislative Decree no. 70/2003 as amended), the Civil Code and apply exclusively to the distance sale via the web of the Products shown on this Site www.ufinejewels.com. In the event of changes in the Conditions, the Conditions published on the Site at the time the Order is sent by the Customer shall apply to the Purchase Order. The Products are sold to the Customer who is identified when registering on the Site or by the data entered when completing and sending the Order in electronic format. Offerings of the Products on the Site are intended for customers who are 18 years of age or older. If the Customer is under 18 years of age in order to purchase on the Site, he or she must first have the consent of one of his or her parents or subject exercising parental responsibility. Remember: this always applies, not only to our Site, but to all sites you visit on the Internet! By proceeding with an Order through this Site, you warrant to us that you are of legal age (18) and have the legal capacity to enter into binding contracts. The Customer is prohibited from entering false, and/or invented, and/or fictitious names in the online Order process and further communications. Seller reserves the right to prosecute any violation and abuse, in the interest and for the protection of all consumers. By accepting these Conditions, moreover, the Customer exonerates the Seller:

• from any liability arising from the issuance of erroneous tax documents due to errors related to the data provided when placing the Order or during registration, the Customer being solely responsible for their correct entry;
• from any liability arising from errors or delays in the access to the Site by the Customer when entering their data in the purchase process and/or the inability to receive the Order confirmation and/or any anomaly that may occur due to problems with the Internet network or due to any other unforeseeable event and independent of Ufinejewels;
• from any liability arising from the non-operation or problems with the email address provided by the Customer for sending the Order confirmation.

Products

Seller offers high quality products as accurately described and represented on the Site. However, although the Seller constantly takes measures to ensure that the photographs shown on the Site are faithful reproductions of the original products, including taking every technological solution possible to minimize inaccuracies, some variations are always possible due to the technical characteristics and color resolution features of the computer you are using. Accordingly, any such differences will not constitute grounds for breach of contract. For any information about the Products, the Customer may contact the Seller at +39 3206353677 or send an e-mail to contactus@ufinejewels.com. In relation to the Products, the following should be noted: the earrings feature “UF” and “925” engravings, while the pendants do not feature engravings. The earrings can be purchased separately from the pendants; the pendants, by themselves, cannot be used as earrings as they are meant to complement an earring, which does not necessarily have to be from our brand. The earrings from the “DOME” collection, being larger in thickness, cannot be matched with the pendants. For any further information about the Products, please see the specific description found next to the individual Product for sale.

Online sales contract

Under the Online Sales Contract, the Seller sells and the Customer purchases the Products, under a distance selling system organized by the Seller through telematic means on the Site. All Products are subject to availability at the time. The Seller reserves the right at any time to change without notice the limits to the quantity and/or type of Products that can be purchased online on the Site as well as the style, models and colors of the Products described on the Site. To reach the conclusion of the Contract for one or more Products, the Customer must complete the Order in electronic format and transmit it to the Seller through the Internet following the instructions on the Site.

Procedure for making the Purchase Order

To purchase Products on the Site you must:

• Have agreed to these Terms and have read the Privacy Policy;
• provide their “Billing Details” i.e.: first and last name, address (street and house number, city, postal code, province), telephone, email, any additional tax information (VAT number, SDI code, in case of purchase by legal entity), payment details and other information required depending on the type of payment chosen (e.g. card no., expiration date and cvc);

• Provide a valid delivery address;
• in case of payment by debit/credit card, be the owner or authorized holder of a valid debit/credit card to purchase the products;

In order to proceed with the Order, the Customer may alternatively follow the following procedures:

• in the event that the Customer is already registered to the Site, through the appropriate Section “My Account”, it will be sufficient to enter their login credentials (username or email and password) and then proceed to the selection of the chosen Product by adding it to the cart;
• in the event that the Customer is not a registered user, it will be sufficient to place the chosen Product in the shopping cart. In this case, while proceeding with the purchase, the Customer may decide to become a user of the Site by making the relevant online registration via the “Register” page.

Before proceeding with payment, the Customer will be able to verify the contents of the shopping cart (Product chosen, price, quantity), apply any coupons and select the type of shipping chosen. Once these verifications have been made, the Customer may proceed to Checkout. On the Checkout page, the Customer will find a summary of the Order, will have the opportunity to enter any coupons, may decide to create an account and decide to ship to a different address. The Customer, then, must indicate the “billing details” and fill in the “Credit or Debit Card” field (card number, expiration date and security code). It is strictly forbidden for the Customer to enter false and/or invented, and/or fictitious data in the purchase procedure. The personal data and e-mail address must be exclusively the Customer’s own personal data and not those of a third person or fictitious. The Customer correctly completes the Order procedure if the Site does not show any error message (the system cannot automatically detect errors in reference to the data entered by the Customer in the field dedicated to billing and shipping addresses). Before selecting “Place Order”, the Customer must accept the General Terms of Sale and read the Privacy Policy.

Order fulfillment and contract conclusion

With the transmission through the Site of the Order, the Customer unconditionally accepts and undertakes to observe, in relations with the Seller, these General Terms and Conditions of Sale. By sending the Order, the Seller will take it in charge for its fulfillment and will transmit, by e-mail, an Order confirmation to the e-mail address provided by the Customer. Such Order confirmation will summarize the following information:

• The reference to these General Terms and Conditions of Sale;
• the Order number;
• the payment receipt;
• information and pictures of each Product and its price;
• The means of payment used;
• The method of delivery of the purchased Products, the timing and related costs of shipping and delivery;
• a reference to the conditions for exercising the right of Withdrawal;
• How and when to return purchased products.

The Customer shall without delay verify the contents of the Order confirmation notice and immediately notify the Seller of any errors or omissions by sending an e-mail to contactus@ufinejewels.com. The Order confirmation by the Seller constitutes acceptance of the Customer’s contractual proposal. The Online Sales Contract is then deemed concluded and binding on both parties at the time the Customer receives the Order confirmation e-mail from the Seller. Occasional non-availability of the Products offered may occur, in which case, if the Products chosen by the Customer are, in whole or in part, unavailable, the Seller will notify the Customer. If the Products on the Site are no longer available after the placing of the Order, it will be the responsibility of the Seller to promptly notify the Customer of this circumstance. In such event, the amount previously committed to the Customer’s means of payment will be disengaged and returned. Notwithstanding the foregoing, the Purchase Order submitted by the Customer shall be deemed to be void and of no force and effect if the Seller has reasonable and justifiable grounds to believe that the Customer is using false or fictitious names in the purchase process in violation of the provisions of these Terms. In such cases, the Online Sales Contract will be deemed not concluded and the Seller will send the Customer, by e-mail, a notice stating the non-acceptance of the Purchase Order and the non-conclusion of the contract, canceling any possible charge and/or expense borne by the Customer. The Seller also reserves the right to partially fulfill the Order in case of unavailability of one or more Products ordered by the Customer. In this case, only the amount corresponding to the partially fulfilled Order will be charged to the Customer.

Selling prices

Unless otherwise stated in writing, all prices of the Products and shipping and delivery charges indicated on the Site and in the Order are to be considered VAT included and expressed in Euros. The validity of the prices indicated is always and only that indicated by the Site at the time the Order is transmitted through the Internet. The Prices of the Products, any offers and the costs of shipping and delivery charges may vary over time.

Methods of payment

Payment of the Price of the Product(s) purchased through the Site shall be made upon confirmation of the Order. The Consumer expressly agrees that the execution of the contract by the Seller shall commence when the price of the Product(s) purchased is credited to the Seller’s bank account. Payment may be made by credit or debit card, relying on the Stripe platform. The Seller may allow additional payment methods by indicating them in the “Payment Methods” section at the bottom of the Site. (PLEASE NOTE: Create Payment Methods section. Currently only describe payment methods implemented with Stripe. Use generic type text.) The Seller employs the highest commercially available security measures in the industry. In addition, the payment process takes place on a secure server using the SSL (Secure Socket Layer) protocol. It is understood that the Customer must be the holder of a valid credit card at the time of the Order of the Products purchased online and that the name on the credit card must be the same as that indicated on the billing information. Without these prerequisites, it will not be possible to proceed with the Order. The Customer will find the payment receipt in the Order confirmation email or, if registered, also on the Site in the “Your Orders” section.

Shipping and delivery methods

Products purchased through the Site will be delivered by the courier identified by the Seller to the shipping address indicated by the Customer in the Order. See the Shipping section for additional information on costs, timing and Territories served. Upon receipt of the Products, the Customer is required to first check the integrity of the package upon delivery by the courier. In case of anomalies, the Customer shall have these detected and noted by the courier and reject the delivery, contacting the Seller by e-mail to contactus@ufinejewels.com. In any case, the Customer is required to verify, upon receipt, the integrity of the Products and the absence of defects. When the Order is shipped, the Customer receives an e-mail or SMS from the courier with the tracking code of the shipment, i.e., the tracking code with a link to the courier’s website and the status of the shipment. This number, the tracking code, is used to monitor the progress of the shipment and the expected delivery date. The service also includes the ability to select a new delivery date or choose a pickup point. Customers registered with the Site can find a summary of their orders in the “My Orders” section.

Shipping

We will ship throughout Italy and some EU countries, namely:

• ZONE 1: Austria, Germany.
• ZONE 2: Belgium, France, Luxembourg, Netherlands, Poland, Czech Republic, Spain.
• ZONE 3: Denmark, Portugal, Slovakia, Hungary.
• ZONE 4: Bulgaria, Croatia, Estonia, Latvia, Lithuania, Romania, Sweden, Slovenia.

The shipping costs to be borne by the Customer are as follows:

• STANDARD SHIPMENT
• ITALY: €6.99 (including VAT), free for orders over €99.00 (including VAT)
• ZONES 1 AND 2: €12.99 (including VAT);
• ZONES 3 AND 4: €16.99 (including VAT).

Shipping times are:

• ITALY: 7 working days maximum;
• OTHER COUNTRIES (ZONES 1, 2, 3 AND 4): 9 working days maximum.

Right of Withdrawal

If the Customer is a “Consumer”, as defined in Article 3 of the Consumer Code, he/she enjoys the rights set forth in Article 52 et seq. of the Consumer Code, as amended by Legislative Decree of 21/02/2014 No. 21 and therefore the right to withdraw from the Contract for any reason, without explanation and without penalty, by notifying the Seller within the term of fourteen (14) days, starting from the day on which the Customer acquires physical possession of the goods. We remind you that, as provided for by current legislation, the right of Withdrawal is excluded and therefore cannot be exercised in the event that the Products purchased have been customized, even with simple engravings, or have been made to measure or specifically for the Customer, at his explicit request at the time of placing the Order. The Withdrawal may relate to all (total withdrawal) or only part (partial withdrawal) of the Products purchased on the Site by the Consumer. The right of withdrawal is subject to the following conditions:

• Returned Products must be returned undamaged;
• Returned Products must not have been used, worn or damaged. In particular, with reference to earrings, for hygienic reasons, they will be sealed by means of a transparent envelope with closure by means of a guarantee seal: consequently, they can only be returned if the seal is intact and if the envelope has not been opened and tampered with;
• Returned Products must be returned in their original packaging (meaning, by this, the packaging of the individual product);
• In the event that the returned Product(s) has contributed to the achievement of a minimum order quantity for obtaining a free gift, with the return of the Product(s) shall be deemed to include and obligate the return of said free gift as well.

Method of Withdrawal

The request for return can be made by the Customer in the following way: Through the appropriate form on the site by filling in the required fields. In case of exercise of the right of withdrawal, the Customer is required to return the goods within 14 days from the day on which he communicated to the Seller his will to withdraw from the Contract, pursuant to art. 57 of Legislative Decree 206/2005. The return shipping costs will be borne by the Customer. The Customer shall place the items to be returned inside a well-sealed and protected box or envelope and shall ship them, at its own care and expense, to the address: UFINE JEWELS SNC, Via dei Benedettini No. 14, 20146 MILAN, “janitor” intercom. The goods must be returned intact, in the original packaging, complete in all its parts (including packaging and any documentation and accessory equipment). Upon verification of compliance with the above and therefore of the integrity of the returned Product(s), the Seller will refund the amount of the Products subject to withdrawal within a maximum period of 14 days from receipt of the Products.

Methods of reimbursement

If the right of Withdrawal is exercised in accordance with the preceding conditions, the Seller will use the same means of payment used for the initial transaction to re-credit the sums (no other card can be used for reimbursement). The actual timing of refund on the credit card depends directly on the banks. The Customer may, as an alternative to monetary reimbursement of the amounts spent, request a discount code (store credit), of the same amount as the amount spent, to be used on the Site. If the Customer is registered with the Site, he/she may select this option directly from his/her user profile; if the Customer is not registered with the Site, he/she may contact the Seller’s customer service department at the following address: contactus@ufinejewels.com. The discount code must be used within the deadline of six months from the date of issuance and, therefore, after its expiration it will no longer be usable. The only case in which the Customer will be entitled to a refund of the price, shipping and return costs is for the return of defective products or products delivered that do not correspond to the Order placed or in case of damage to the same due to transportation or errors in shipping by the Seller. In case of return of the products just listed, the Seller will bear the transportation costs for the return of the Products.

Legal guarantee of conformity

All Products sold on the Site are covered by the Legal Warranty of Conformity provided for in Articles 129 -135 quater of the Consumer Code (Legal Warranty) and any subsequent amendments.

To whom does it apply

The Legal Warranty is reserved for Consumers. It, therefore, applies only to Customers who have made the purchase on the Site for purposes unrelated to any entrepreneurial, commercial, artisan or professional activity carried out. To those who have purchased on the Site and who do not have the quality of Consumer will be applied the warranties for defects in the thing sold, the warranty for defects in promised and essential qualities and the other guarantees provided for by the Civil Code with the relative terms, forfeitures and limitations.

When applying

The Seller (and, therefore, with respect to purchases made on the Site) is liable to the Consumer for any lack of conformity that exists at the time of delivery of the Product and that becomes apparent within two years (24 months) of such delivery. In order to take advantage of the Legal Warranty, the Customer must provide proof, in addition to the lack of conformity, of the date of purchase and delivery of the good. It is appropriate, therefore, that, for the purpose of such proof, the Customer retains the purchase receipt/invoice or any other document that can attest to the date of making the purchase (e.g., credit card statement) and the date of delivery. The Customer shall report the conformity defect within the above time period by contacting the Seller at the above contact details and in particular:

• By mail to the address: UFINE JEWELS SNC, Via dei Benedettini n. 14, 20146 MILAN ;
• by e-mail to: contactus@ufinejewels.com;
• by PEC: ufinejewels@pec.it.

What is conformity defect

A lack of conformity, within the meaning of the law, occurs when the purchased good:

• Is not suitable for the use for which goods of the same type are customarily used;
• does not conform to the description made by the Seller and does not possess the qualities of the good that the Seller has presented to the Consumer as a sample or model;
• does not present the usual qualities and performance of a good of the same type, which the Consumer may reasonably expect, taking into account also the statements made in advertising or any labeling. It is specified that the stones used in our pendants are of natural origin and are distinguished by their uniqueness. Therefore, it is only natural that the stones depicted in images on the Site may have slight differences in color and shade;
• is not suitable for the particular use intended by the Consumer and which has been brought to the knowledge of the Seller by the Consumer at the time of the conclusion of the Contract and which the Seller has accepted.

Therefore, any defects caused by accidental facts or by the Customer’s responsibility, or by use of the Product not in accordance with its intended use and/or with what is provided for in the technical documentation attached to the product, if any, or in the instructions for use relating to it, are excluded from the scope of the Legal Warranty.

What to do when there is a conformity defect

In case of conformity defects, in accordance with Article 135 bis of the Consumer Code, the Customer has the right to restoration of conformity (repair or replacement), or proportional reduction of the price, or termination of the contract.

Restoration of compliance

For the purpose of restoring the Product to conformity, the Consumer may choose between repair and replacement free of charge, provided that the remedy chosen is not impossible or excessively burdensome for the Seller. An excessively onerous remedy is one that imposes unreasonable and disproportionate expenses on the Seller in comparison with alternative remedies that may be available, taking into account the following circumstances:

• Of the value of the asset in the absence of the defect;
• Of the extent of the defect;
• Of the possibility of pursuing the alternative remedy without inconvenience to the Consumer.

The Seller reserves the right to request a photograph of the Product from the Customer in order to verify whether it is eligible for warranty repair. Warranty repair times vary depending on the Product and can range from 15 to 25 business days.

Proportional price reduction or contract termination

The Consumer has the right to proportional price reduction or termination of the contract:

• If the Seller has not repaired or replaced the good;
• If a lack of conformity becomes apparent despite an attempt to restore the good;
• Whether the lack of conformity is so serious as to warrant price reduction or termination;
• If the Seller has stated or it appears from the circumstances that it will not restore compliance within a reasonable time.

The Consumer does not have the right to terminate the contract if the lack of conformity is only minor. The burden of proof is on the Seller. The Consumer may refuse to make payment of any part of the price until the Seller has fulfilled its obligations under this Chapter. The provisions of the Civil Code governing the exception of non-performance and the concurrence of the fact of the Consumer shall remain unaffected. The termination of the contract must be exercised by the Customer by means of a written declaration directed to the Seller at the contact details indicated above. If the lack of conformity concerns only some of the Products delivered, the contract may be terminated limited to them. In case of termination, the Consumer shall return the Product to the Seller, at the Seller’s expense. The Seller shall refund the Consumer the price paid for the good upon receipt of the Product.

Refund or price reduction as a result of the application of the legal guarantee

In case of termination of the Contract, the Seller will return to the Customer the total amount paid for the Product, including shipping costs. In case of price reduction, the Seller will refund the amount of the reduction previously agreed with the Customer. The amount of the refund or reduction will be communicated to the Customer by email and credited to the same means or payment solution chosen at the time of purchase.

Customer communications

The Customer acknowledges, accepts and gives its consent that all communications and information, and in any case any documentation on the transactions performed, referring to the purchase of the Products, will be sent to the e-mail address indicated at the time of registration.

Processing of Personal Data

The Seller collects and processes Customers’ personal data in accordance with the current legislation on the protection of personal data (EU Regulation 2016/679 – GDPR). For more information, you can consult our Privacy Policy available on the Site.

Applicable law, dispute resolution and jurisdiction

These Terms and Conditions are governed by and shall be construed in accordance with Italian law. Consequently, the interpretation, execution and termination of the Conditions are subject exclusively to Italian law and any disputes inherent and/or consequent to the same shall be resolved exclusively by the Italian Courts, as better specified below. In particular, if the Customer has the status of Consumer, any disputes shall be resolved by the Court of the place of domicile or residence of the same according to the applicable law. If the Customer, however, does not have the status of consumer, the parties conventionally establish the exclusive jurisdiction of the Court of Milan.

Online platform for alternative dispute resolution (ODR)

WHEREAS, the Seller is always available to seek an amicable solution to disputes that have arisen, including through the direct contacts indicated above, the Customer is informed that an online platform for the resolution of ODR disputes (“online dispute resolution”) arising from the purchase of goods online accessible here has been established by the European Commission. Through the ODR platform, the Customer will be able to consult the list of ODR bodies, find the link to each of them and initiate an online dispute resolution procedure. More information about the platform is available at the above link.

Intellectual Property

All elements of the Site whether or not subject to registration of an intellectual property right (photos, product sheets, descriptions, layouts) are the exclusive property of the Seller and may not be used. All designs, models, brands, text, visual or sound, comments, works, illustrations, images, reproduced on the Site are protected by copyright and any other applicable intellectual property right. It should be noted that any type of reproduction or representation, subject to counterfeiting, may result in the emergence of civil and criminal liability of its author. Links referring to the Site and using the techniques of “framing” or “inline linking” are formally prohibited.

Modification of the General Conditions of Sale

The Seller reserves the right to update and modify these Conditions: the modified Conditions will become an integral part of the new Contracts, as of the first Order placed by the Customers, following their publication on the Site. In the case of Orders already placed prior to such notice, the previous version of the General Conditions of Sale shall apply.

Substitution clause

Should any present or future provision of the Conditions be or become wholly or partially invalid and/or ineffective, or should there be a gap in the provisions of the Conditions themselves and/or the Contract, the remaining provisions of the General Terms and Conditions and the Contract shall in all cases remain valid and effective. Last updated: 20/11/2024